By Calvin T. Lucy Jr.
I would like to explain my opinion of the what and why of Dominion Resources’ general philosophy in dealing with customers, under any and all circumstances. Dominion’s basic business is service. I write from 40 years’ experience (1948-1988) of employment by Vepco – now a Dominion subsidiary — to provide that service.
I am a Virginia Tech educated electrical engineer — major electronics, minor 60 cycle power systems. By virtue of the well planned internal training philosophy of the company, my job varied functionally, first as an FCC licensed mobile-radio technician, through the ranks of electric distribution and transmission, electrical operations (at the Outer Banks and northeast North Carolina), human resources, executive level administration, information technology, business systems analysis, telecommunications and staff engineering.